PUBLISHED: FEBRUARY 22, 2018 – ARTICLES: SITEGROUND – THE BENEFITS OF BEING A CUSTOMER-ORIENTED COMPANY
We’ve all been in the position at some point of requiring some form of customer service, whether it’s an online live chat or a phone call. In today’s digital age, excellent customer support can go a long way and is at the forefront of any top web hosting provider.
As technology evolves, it can be a challenge to keep up. When companies or individuals decide to publish their website, they want the process to be seamless. Not everyone is a developer or tech savvy individual. The truth is, most people just want simple web solutions when working with a host, which includes solid performance, up-time, and of course, the best customer support to deal with those heading-inducing technical issues if and when they arise (which they inevitably will).
Siteground is a Bulgarian-based company that has been in the game of web hosting solutions since 2004, and serve hosting markets globally. In the past several years, their popularity in various Siteground reviews has risen due to their impressive scope of hosting solutions ranging from Linux hosting to dedicated server and cloud solutions.
Siteground is one of the fastest growing independent hosting companies out there, and is well-worth the consideration when looking for a top web host for your company.
Siteground Customer Support And Community
One of the hallmarks for any quality hosting company is taking care of their clients. This means having a web hosting provider with a knowledgeable and friendly customer support team. Whether you’re looking for a simple tech fix or something more complex, Siteground customer support takes the lead in the industry, setting high standards for premium service and satisfaction.
Siteground customer support is especially helpful with their migration services for new clients. Their team has accumulated experience with problem-solving to help take care of any migration need. Best of all, it’s free of charge! So for a company signing up with Siteground, their support team can help migrate their website to the Siteground platform.
Siteground offers 24/7 ticket support, live chat, and phone help, perfect if you run into any technical issues or hosting problems. Siteground can also help with non-hosting issues as well. Say you are trying to embed a YouTube video onto your website but are having difficulties. Since this isn’t a hosting problem, most hosting providers wouldn’t be able to provide support. Siteground, however, shines in that their customer support team is trained to support their clients with a wide variety of web issues. Their agents are always available 24 hours a day, seven days a week.
Customer Support Benefits Your Company
Here is the full range of customer support benefits your company can receive with Siteground:
- A knowledgeable support team that can help answer a variety of questions by customers, from hosting issues to non-hosting website-related issues.
- Helpful tutorials and a detailed knowledge base on the latest features or developments in the hosting environment. Quality tutorials can really help customers use the system and navigate through it.
- A 24/7 support team that includes phone support, live chat, and ticketing.
- A webinar series where their team shares hands-on knowledge on the topical issues and features available to them.
- An easy-to-use Setup Wizard that helps newcomers by guiding them through the first steps of hosting their new account.
Customer-Oriented Web Hosts
One of the most essential factors anyone should consider when choosing a web hosting provider is reliability. A customer-oriented provider can put your mind at ease and ultimately ensure you that when there is a problem with your website, you can get fast and quality solutions.
Sometimes when speaking with a technical support agent, it might sound like they are handling multiple calls at the same time. This can often lead to frustrating conversations. While your technical support person has seen most issues before and typically have the answers, it can be a challenge to have their focus of attention.
Reliability comes with a customer-first attitude. Siteground has become one of the leading web hosting providers not only due to their variety of web hosting solutions and features, but because of their customer-centric business model and commitment to each individual customer.
Getting a website up and running shouldn’t be a daunting task, especially if you are paying for the services. The best hosting providers today work to make this process seamless, and if they can accomplish that, then your company can focus on what’s important.Please Share